RMA – Calibration, Repair or Return
To proceed with your repair request, it is necessary to have an associated support ticket. This ensures that all necessary details are properly documented and authorized for the repair process. Additionally, to minimize your unit's downtime, we may attempt a remote fix before proceeding with more extensive repairs.
If you have not yet spoken to a Specto Technology Representative, we kindly ask you to reach out to discuss your issue further. Please call us at 1-866-925-7737 Ext.3 or submit a support request here.
This proactive approach allows us to address your concerns as efficiently as possible.
After scheduling your meeting, you will be provided with a support ticket number, which you can use to complete your RMA (Return Merchandise Authorization) request.
Our Methodology - How We Work With You
Step 1
Discovery
We begin by learning details of your projects, including timeframe, regulations, potential issues, budget and other requirements
Step 2
Development
Once we understand your needs, we develop a complete, turnkey solution with hardware and software that will not onlu meet, but exceed your requirements, keeping both the budget and timeframe in mind.
Step 3
Implementation
We support you every step of the way, providing hands-on equipment and software training for your team to ensure that your monitoring program is successful