Topcon AMTS Calibration/Repair

Topcon AMTS Calibration and Repair

Step 1 of 4

Topcon equipment is serviced at Topcon's State-of-the-art Service Center in Kansas. Once you submit this form, we will start the process of authorizing your unit to be calibrated or repaired.

Health and Safety Check

Certification of Material Condition(Required)

I agree to the terms stated below and certify that the information provided is accurate to the best of my knowledge.

By selecting the checkbox above, I, the undersigned, hereby certify and affirm that the goods being returned under this Return Material Authorization (RMA) form have not been exposed to or come into contact with any substances or conditions that could compromise their integrity or safety. Specifically, I certify that the returned goods have not been exposed to: Toxic, hazardous, or dangerous chemicals and/or materials; Biological or infectious substances; Radiological testing processes. This certification is made with the understanding that the provision of false information may result in the rejection of the RMA request and could lead to potential legal action against me or my organization for any damages or liabilities that arise from the provision of inaccurate information. I understand that this certification is a prerequisite for the processing of the RMA request and that failure to comply with these conditions may result in the forfeiture of any rights to return or replace the goods in question.

All equipment sent to Specto Technology must be properly and completely cleaned, decontaminated, and made safe to handle before being returned for calibration or repair.

Is the unit you will return currently functioning?(Required)

Yes

Would you like your unit:(Required)

Calibrated

Repaired

Have you already submitted a support ticket with our Technical Team to try to resolve any issues?(Required)

Yes

To proceed with your repair request, it is necessary to have an associated support ticket. This ensures that all necessary details are properly documented and authorized for the repair process. Additionally, to minimize your unit’s downtime, we may attempt a remote fix before proceeding with more extensive repairs.

If you have not yet spoken to one of Specto’s Tech Support Reps, we kindly ask you to call or email to discuss your issue further. Please call us at 1-877-424-6913 Ext.3 or submit a support request here.

This proactive approach allows us to address your concerns as efficiently as possible. After calling/emailing, you will be provided with a support ticket number. This number is essential for completing your RMA (Return Merchandise Authorization) request.

Support Ticket Number(Required)

Please note that the Support Ticket Number should contain exactly 10 digits.

Original Sales Order Number, if known: (i.e. SQ-XXXXX)

Additional Comments: Please write a short description of what may be wrong with the module(s)(Required)

Please write a short description of what may be wrong with the item/s

Customer Information

Company Name

Company Website

First Name(Required)

Last Name(Required)

Email(Required)

Phone(Required)

Return Shipping Information

Shipping Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Our Methodology - How We Work With You

Step 1

Discovery

We begin by learning details of your projects, including timeframe, regulations, potential issues, budget and other requirements

Step 2

Development

Once we understand your needs, we develop a complete, turnkey solution with hardware and software that will not onlu meet, but exceed your requirements, keeping both the budget and timeframe in mind.

Step 3

Implementation

We support you every step of the way, providing hands-on equipment and software training for your team to ensure that your monitoring program is successful

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Topcon AMTS Calibration/Repair

Topcon AMTS Calibration and Repair

Health and Safety Check

Customer Information

Return Shipping Information

Our Methodology - How We Work With You

Step 1

Step 2

Step 3

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